FAQ
Frequently Asked Questions
Yes, we provide free standard shipping on all orders over £20. For orders under £20, a small shipping fee applies, which will be shown at checkout.
If you're not completely satisfied with your purchase, you can return it within 30 days for a full refund. Please ensure the item is unused and in its original packaging. Refunds are not accepted for custom orders.
Due to the nature of custom requested and personalised orders, we are unable to accept any returns.
We are based in Kent, United Kingdom. We outsource our materials for production and manufacture and design all of our products in our very own in-house workshop!
We mainly use Royal Mail Tracked 24® and Royal Mail Tracked 48® to ship out orders. It can take around 3-4 business days for your order to move through the system, but the depends on how far it has to travel.
If you are expereincing delays in receiving your parcel and have got a tracking number, it is best to contact Royal Mail regarding this.
We also use DPD and Yodel to ship orders of a larger quantity and orders of a higher value.
We use a range of different materials when it comes to manufacturing our products. Our base 3D Printed Products are produced from a recycled material called Polylactic Acid (PLA). We use other materials such as wood, metal and cardboard in other areas of our business such as packaging and other products.